Question for my payment

[Libitzie45]

Hello. I have called stuff of Swisscom before, and he said he will pull out my fee for the subscription from a bill for February. That’s because my SIM card didn’t work for 1 month although I had just changed it to a new one. So he understood my situation, and he said he can a discount for the month for which I couldn’t use my SIM card. However, I received the bill with the full amount without a discount, so I would like you to check it and fix it. I hope I can receive your reply soon. 

[Gaeilgeoir]

@Libitzie45 This is a customers help customers community, as we are customer like you, we have no acces to your data or personal folder and unforetunately can't check and fix that issue for you. Please call the hotline 0800 800800 or contact Swisscom directly via:

https://www.swisscom.ch/en/residential/help/contact.html#rechnungen-und-bezahlen

[LeylaG · Accepted solution]

Hello @Libitzie45 and welcome in the Swisscom Community 🙂 

According to your last bill, the credit of CHF 40.- appeared on your February bill 😉

Have a good Monday