Apple Swisscom App and Remote

Gifuviel51
Level 1
1 of 2

We now have the Apple 4K Box which uses the Swisscom App and remote delivered with it. Does anyone else have problems with the Swisscom app using the remote? I.E. the Swisscom app crashes, the functions freeze despite the box light registering an interaction with remote, the box has to be rebooted after removing the the electrical plug for 10 seconds as there is not reset hole and paper clip solution as in the old days. Etc.

1 Comment 1
Black Mamba
Super User
2 of 2

@Gifuviel51 

 

The remote control supplied may be faulty.

Ask the Hotline for a standard replacement.

Residential customers: contact us via call, chat, text | Swisscom

Or by calling the free phone number 0800 800 800.

 

Find information and instructions on how to install Apple TV 4K (32GB and 128GB).

Learn all about the device, how to set it up and get more help.

Apple TV 4K (32GB and 128GB) – Help | Swisscom

 

 

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